Refund/Exchange policy/Cancelling orders
Swordsmen of NZ is providing quality products at affordable prices. If for some reason the product is faulty, we are happy to honor our obligations under the Consumer Guarantees Act providing it is still in ordinal condition .
* NEW ZEALAND CONSUMER GUARANTEES ACT
Our Returns Policy includes, and does not seek to exclude or limit, the rights you have under the Consumer Guarantees Act 1993 (if you are a consumer) and other relevant laws.
If you are a consumer under the Consumer Guarantees Act, in summary:
Our goods come with guarantees that cannot be excluded under the Consumer Guarantees Act including its quality and purpose of unless….
* Items marked Damaged- Seconds on Sale or Antique items
We may be required to refund your payment as your order has been rejected, cancelled or for any other reason, we will use our best endeavor to process your refund within a timely manner. Refunds will be made by us via the method of payment you used to make your online purchase. The time it takes for you to actually receive a refund will depend on how quickly your financial institutions processes the refund.
We will not accept a request to return and refund a purchased item where you have simply changed your mind, made a wrong selection or have simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping card and confirming your order.
* Any items marked Damaged- Seconds on Sale or Antique items are excluded
* There is no additional surcharges applied to any orders for use of credit-cards for payment
Cancelling an order
We may cancel any part of an order (including any orders that we have accepted) without any liability to you for that cancellation at any time if:
(a) the Products in that order are not available;
(b) there is an error in the processing of your order;
(c) there is an error in the price or description on the Site for the item in that order;
(d) we reasonably believe your order has been placed in breach of items use or purpose
If we cancel any part of an order, then we will endeavor to provide you with reasonable notice of that cancellation, and will not charge you for the cancelled order. We will refund the amount paid by you for any order cancelled by us where applicable.
Damaged Products and Returns
All items dispatched are sent with a (T&T) Track & Trace number which is sent to the email holder on original purchase form after dispatching.
All orders over $50.00 NZD T&T is signature required
You must check any Products delivered to you to determine if it is damaged.(unless you have purchased a excluded item) If a Product is damaged on delivery, then you should refuse to take receipt of that Product and notify us directly.
If you notice damage to a Product after delivery, you should notify us within 7 days of delivery and clearly state the problem of concern so we can resolve it.
Supply of Information
You agree to provide us with current, complete and accurate details when asked to do so or completing details in orders when buying from the Swordsmen of New Zealand web-site. Information collected will remain the confidential and will NOT be disclosed forwarder passed on or sold to any other persons party or company
I have read understand and accept these terms and conditions prior to making my purchase